• 01 What should I bring when dropping off my pet?

    We want your pet to feel right at home! Please bring them on a secure leash or in a carrier. You’re welcome to pack their favorite blanket, toy, or any special treats they love. If they’re on any medication, please bring that too, along with clear instructions.

  • 02Can I visit Snouters before I book a service?

    Of course! We love when pet parents come by for a quick tour. It’s important for you to see where your pet will stay and meet the team who’ll care for them. We want you to feel completely at ease, so feel free to drop by during our working hours.

  • 03Are all pets welcome at Snouters?

    We welcome dogs and cats of all breeds and sizes, as long as they’re healthy and vaccinated. If your pet has special needs or medical conditions, please let us know in advance — we’ll do our best to accommodate them with extra care.

  • 04 What if my pet has ticks or fleas?

    For the safety of all pets, we require every pet to be tick and flea-free. Please treat your pet before boarding. If many ticks are found during their stay, a fine of ₹2,000 will apply for treatment and deep cleaning, to protect all our furry guests.

  • 05How do you handle emergencies?

    Your pet’s safety is our top priority. We have trusted vets on call 24/7 for any emergencies. If your pet needs urgent medical attention, we’ll contact you immediately and take them to a vet if needed. You can rest assured they’re in safe hands.

  • 06 How do you ensure my pet feels comfortable during their stay?

    We treat every pet like our own — with love, warmth, and lots of cuddles! Our spaces are clean, safe, and cozy. We keep similar-sized pets together and monitor them round the clock. Playtime, rest time, feeding, and walks are all part of the daily routine.

  • 07 What is included in the boarding service?

    Boarding includes a safe, comfortable stay, fresh water, healthy meals (or your pet’s special food if you prefer), regular walks, playtime, and lots of love and supervision. We keep you updated with photos and videos so you know your pet is happy!